The Museum of the University of St Andrews (MUSA) is looking for a motivated individual with excellent organisational skills and a commitment to customer service for the position of MUSA Operations Officer.

The MUSA Operations Officer will provide day-to-day operations management for MUSA and will actively develop the museum to ensure it retains its 5 star status (Visit Scotland VAQA scheme). This will involve working with Unit staff (including the Collections and Learning & Access teams) to ensure that MUSA offers excellent standards of customer service and a high quality visitor experience.
 
The MUSA Operations Officer will line-manage the museum’s Front of House team, which comprises 3 Senior Visitor Services Facilitators, and casual staff and volunteers.  S/he will be based partly in MUSA (including undertaking reception duties) and partly in the Museum Collections Unit offices.  The post holder will manage the MUSA Friends group, develop the retail and venue hire functions of the museum and oversee the management of the website and other publicity. In addition, s/he will oversee the Unit’s marketing and social media strategies, assist with visitor studies, and provide senior administrative support to the Co-Directors of the Unit.

Previous experience of working in a customer-focused environment is essential, and you should have practical experience of managing and developing staff, excellent communication skills and a demonstrable interest in working in the museum or heritage sector.

This is a full-time post and the successful candidate would be required to start by early July 2015 or sooner if available.

Informal enquiries to: Alison Hadfield, Senior Curator (Public Engagement) Email: alh10@st-andrews.ac.uk  / Tel: 01334 461708.

The University of St Andrews is committed to promoting equality of opportunity for all, which is further demonstrated through its working on the Gender and Race Equality Charters and being awarded the Athena SWAN award for women in science, HR Excellence in Research Award and the LGBT Charter;  http://www.st-andrews.ac.uk/hr/edi/diversityawards/.

Interview Date:  28 May 2015

Please quote ref: SB7677

Closing Date: 13 May 2015    

Further Particulars: SB7677CG FPs.pdf

Museum Collections Unit
Salary: £21,391 - £24,775 per annum
Start: As soon as possible