Customer Service Advisor - CG1470SB
Department of Sport & Exercise,
Salary: £15,632 - ££17,703 per annum,
Start Date: 14 December 2015 or as soon as possible thereafter
We are seeking to appoint highly motivated, qualified and experienced
individuals to assist in the delivery of a comprehensive Sport Development
Programme for students, staff and the local community in order to help maximise
the use of sports resources at the University.
With a focus on excellent customer service, your
role will be to organise
the reception area including filing, administration, security and financial
control associated with reception operations.
You will operate a computerised management system (currently Xn leisure)
to administer bookings and ensure membership records are current, accurate and
active. You will be responsible for handling
customer enquiries in person, via email/website and by telephone and assist
user with our self-service kiosks. You will supervise bank/casual Customer
Service Advisors. You will actively
promote our services and facilities by explaining and selling memberships to
potential new/returning customers.
You must possess a good
general standard of education at Standard/Higher Grade or equivalent. Previous experience with computers and
computerised management systems is essential along with experience of online
booking/membership systems. You must
have previous experience in a service related industry and be able to
demonstrate a high level of competence with sales, till operation and end of
shift till reconciliation. You will
have excellent customer care skills and have experience of working in a team
environment with an understanding of the needs of Sports Centre customers
and/or higher education.
You must possess excellent communication skills, the ability to develop good
working relationships with people at all levels, and good organisational and
time management skills. It will be
necessary for the post holder to work on a rotating shift pattern
including weekends, evenings and public holidays as required. A
flexible approach to working hours is required, particularly during University
term time.
Informal enquiries to Stephen Stewart, Director of Sport, Tel: 01334
462181 or email
scs11@st-andrews.ac.uk.
The post will
start on 14 December 2015, or as soon as possible thereafter.
The University of
St Andrews is committed to promoting equality of opportunity for all, which is
further demonstrated through its working on the Gender and Race Equality
Charters and being awarded the Athena SWAN award for women in science, HR
Excellence in Research Award and the LGBT Charter;
http://www.st-andrews.ac.uk/hr/edi/diversityawards/
Please quote ref: CG1470SB
Closing Date: 25 November 2015
Further Particulars: CG1470SB FPs.doc
Department of Sport & Exercise
Salary: £15,632 - ££17,703 per annum
Start Date: 14 December 2015 or as soon as possible thereafter