Libraries and Museums are looking for a Visitor Services Supervisor to oversee the day-to-day delivery of a five-star visitor experience at the Wardlaw Museum and Bell Pettigrew Museum of Natural History. The postholder will supervise a small team, ensuring the highest standards of enjoyment for visitors, developing retail sales and maintaining security and safety. They will play a central role in delivering our vision to reimagine what a museum can be through curiosity and conversation. The successful candidate will have customer service and retail experience, excellent interpersonal skills and an ability to supervise a team.      

Employees of the University have access to a wide range of staff benefits including:

·         Annual leave of 30 days, plus 5 public holidays

·         Financial contribution to relocation

·         Membership of the S&LAS Pension Scheme with generous employer contributions

·         A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies

·         Staff discount scheme for local and national goods and services

·         Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel

·         Subsidised sports membership, reduced tuition fees on degree programmes for staff/children of staff, access to library facilities, salary sacrifice scheme and a range of              wellbeing initiatives

    Further information and informal enquiries may be directed to Matthew Sheard, Head of Experience and Engagement email: mjs42@st-andrews.ac.uk

Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.    

Equality, diversity and inclusion are at the heart of the St Andrews experience.  We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter and Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network.  Full details available online: https://www.st-andrews.ac.uk/hr/edi/

In accordance with the new immigration rules, it is with regret that this role does not meet the current suitability requirements set by the UKVI to enable sponsorship of migrant workers.  The University encourages all interested candidates to apply regardless of nationality and all applications received are assessed against the essential and desirable criteria listed in the further particulars.  The successful candidate will have to demonstrate their right to work in the UK prior to commencing employment and where required, obtain the right to work in the UK without relying on University sponsorship.  Information on other visa options is available at https://www.gov.uk/check-uk-visaor by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk

Closing Date: 18 October 2023              

Please quote ref: CG1244DO   

Further Particulars: CG1244DO FPs.doc

Libraries and Museums

Salary: £22,681 - £25,138 per annum, pro rata 

Start Date: As soon as possible

Part Time: 31 hours a week on a shift Rota basis, typically including two evenings a week and regular weekends.