Student Services provides a comprehensive welfare and support service for all matriculated students. This includes:  

• Counselling, Wellbeing advice and Mental Health coordination
• Immigration, Disability, Finance and academic advice
• Advice and Support Centre
• A residential student experience programme (Halls Life)  

Student Services are looking for two Administrators to provide efficient clerical support in our busy customer service environments. One role will be based primarily at Eden Court, and the other at the Advice and Support Centre (ASC).  You will be the first point of contact for all students, staff and visitors to Student Services, working as part of a dynamic administration team. You will have experience of offering a calm, warm and professional welcome to people presenting with a wide range of enquiries and issues. The roles require flexibility and the ability to work as part of a busy and reactive team in a fast-paced environment which can be unpredictable. You will also assist professional staff with general administration duties, including appointment and diary management.   

As a Student Services Administrator you will have excellent communication skills, initiative, attention to detail, accuracy and the ability to deal with students, staff and external stakeholders in a professional manner. You will be a proven team player and also have the ability to work independently, organising your daily routine. Experience of working in a busy customer facing environment in a reception setting is essential and you will be confident in your ability to remain calm under pressure. Experience of using Microsoft Word, Excel, Teams and Outlook is also essential. You will liaise with contacts in external agencies and with colleagues from across the University, therefore knowledge of working in an HE environment would be an advantage. 

Employees of the University have access to a wide range of staff benefits including:  

• Annual leave of 30 days, plus 5 public holidays (pro rata)
• Membership of the S&LAS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking (where appropriate) and a range of family friendly policies
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters   

Further information and informal enquiries may be directed to Alice Haworth, PA and Office Manager, email: ajh30@st-andrews.ac.uk.

Applications are particularly welcome from people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented in professional posts at the University.    

Equality, diversity and inclusion are at the heart of the St Andrews experience.  We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network.  Full details available online: https://www.st-andrews.ac.uk/hr/edi/

This role is not eligible for visa sponsorship.  Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk. 

Closing Date: 19 April 2024   

Please quote ref: CG880NK                             

Further Particulars: CG880NK FPs

Student Services

Salary: £23,220 – £25,138 per annum pro rata

Start Date: As soon as possible

Fixed term

Post 1: Fixed term until 1st September 2024

Post 2: Fixed term until 31 January 2026

Full & Part-time