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Visitor Services Supervisor - CG1756HM
Museum Collections Unit
Vacancy Description
Museums, Salary: £19,612 - £22,417 per annum, pro rata, Start Date: March 2020 or as soon as possible thereafter, Part Time: 31 hours per week
The Museums of the University of St Andrews exist to develop and care for our collections and to make these accessible to all. We are a museum that has a central role within a world class University – using our museums and collections to enrich the experiences of all our audiences - academics, students and the wider community.  

This mission supports the University strategy and ambition – aligned to the five core ideas of social responsibility, world-leading, diverse, global and entrepreneurial St Andrews; demonstrating a determination to move forward with purpose, integrity, and success: Ever to Excel.
The vision for the Museums of the University of St Andrews is to be recognised world leaders in the use of museum collections to create opportunities for people to engage with ideas and research for wider public benefit. The Museums will be recognised as a cultural hub - a place of innovation and experimentation that embodies the spirit of research, a forum for meetings of minds and a space for learning, conversation, provocation and action. This is embodied in the approach to research, teaching, programming and engagement.

We are in an exciting period of development. Our main public museum, the Wardlaw Museum (formerly MUSA), is reopening in Spring 2020 following the building of an extension accommodating significant new temporary exhibition space. This will enable us to grow our exhibitions programme to include touring exhibitions and high-profile loan and partnership opportunities. A larger reception area and retail space will be built to expand visitor facilities. The closure has also allowed us to redevelop the four permanent galleries, to showcase the scope and quality of our collections and inspire our audiences with our world-leading research history. As part of this we are also designing new public programmes, learning and access projects and a programme of student engagement.

The Wardlaw Museum will reopen with expanded opening hours, 50 per cent more exhibition space and will welcome a diverse range of audiences including families, tourists, students and staff to view the fascinating collection and engage in handling, activities and workshops. The Visitor Services team will be the main staffing resource for this visitor operation, providing a welcome, orientation for visitors staffing and maintaining the retail offer and working with the wider museum team on the public programmes.

You need to be committed, motivated, organised and an excellent communicator. You should have some customer service experience and experience of working teams, a passion for museums and culture and interest in the subjects covered by our collections.

The Visitor Services Supervisors will work a set rota pattern amounting to 31 hours per week, with one day every weekend and working hours usually 9.30 – 5.30 or 10.45 – 7.30pm.

There will be two Visitor Services Supervisors supporting a team of 6-7 Visitor Services Facilitators week, with set working rotas and some evening working required. For most of these positions weekend working will be required.

In addition the Supervisors will manage a team of casual bank staff and any rota required to provide holiday/sick cover.

Further information and informal enquiries may be directed to Ellen Fenton, email: ecf1@st-andrews.ac.uk, Tel: 01334 462417.

The University is committed to equality for all, demonstrated through our working on diversity awards (ECU Athena SWAN/Race Charters; Carer Positive; LGBT Charter; and Stonewall).  More details can be found at http://www.st-andrews.ac.uk/hr/edi/diversityawards/.

This role does not meet the minimum requirements set by the UKVI to enable sponsorship of migrant workers.  Further information can be found at https://www.st-andrews.ac.uk/staff/policy/immigration/.

Closing Date: 3 January 2020        

Interview Date: 23 January 2020       
Please quote ref: CG1756HM

Further Particulars: CG1756HM FPs.doc