IT Services is responsible for providing, developing and maintaining the University’s central IT infrastructure and for the delivery of a wide range of technology-based services to both staff and students.  

We are now seeking a Senior IT/AV Support Technician, to provide day-to-day point of contact support between users and developers of the University audio visual and managed computer environments and to work with other members of the Desktop and AV teams in deployment and roll out of new developments on an ongoing basis.  

This will include the management of Windows and Apple Mac operating systems, installation of both standardised and bespoke operating and audio-visual system builds, ongoing maintenance and fault finding, together with providing technical support for incidents and problems related to computers, audio visual and telephony equipment.

Reporting to the Desktop Operations Supervisor, key tasks will include:  

-      Monitoring the IT Service Management system for new incidents and service requests, processing based on priority and urgency.

-      Providing 2nd line support of a wide range of desktop, laptop, mobile, printing, audio-visual, media and telephony technologies as well as standard software applications and corporate systems and services.

-      Efficiently and effectively resolving various IT/AV incidents and service requests e.g. hardware /software queries and AV faults in teaching spaces.

-      Providing remote and in-person 2nd line support for IT/AV equipment and multimedia technologies in Learning and Teaching spaces, with a focus on a fast, efficient resolution and provision of technical support for internal & external events and specialist teaching facilities.  

With an HNC or HND level in Information Technology, Audio Visual or related subject, you will have the necessary technical knowledge, understanding and communication and interpersonal skills to provide advice and support to internal customers on the required technologies.  

Experience delivering support in an IT/AV environment will be essential, together with first rate customer focus and initiative and good planning, organisational, analytical and problem solving skills. Experience of working within a Higher Education environment will be an advantage.  

Further information and informal enquiries may be directed to Brenda Dobie, email: b.a.dobie@st-andrews.ac.uk, Tel: 01334 462534.  

Applications are particularly welcome from women, people from the Black, Asian, Minority or Ethnic (BAME) community and other protected characteristics who are under-represented in professional services posts at the University.  

The University is committed to equality for all, demonstrated through accreditation (Athena SWAN; Carer Positive; Stonewall, LGBT and Race Charters), as listed on: http://www.st-andrews.ac.uk/hr/edi/diversityawards/.

This post will/may be primarily based at the Eden Campus at Guardbridge, a state-of-the-art working environment for professional services units.

Closing Date:  9 June 2021                         

Please quote ref: TG1214NB 

Further Particulars: TG1214NB FPs.doc    

IT Services
Salary: £27,511 - £32,816 per annum
Start Date: As soon as possible